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The privacy commissioner said Babylon and the physicians implemented or started implementing some of the recommendations during the investigation. These features were introduced after careful consideration by Babylon with feedback from regulators in other territories. We are concerned by some of the interpretations and points raised by the OIPC that go against the foundation of globally accepted standards of high-quality care and clinical governance, such as the suggestion to stop certain ID-verifying technologies, as well as the audio recording of digital consultations.
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We are pleased that the report by the Office of the Information and Privacy Commissioner of Alberta (OIPC) found Babylon’s overall use and disclosure of patients’ personal information to be reasonable.
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“The service Babylon built and provided to Canadians through Babylon by TELUS Health put transparency, choice, privacy, safety and quality at the forefront at all times. You can read the statement in its entirety below. On Thursday evening, Babylon issued a statement to Global News in response to the investigation. “Protecting our customers’ privacy and safeguarding their personal information is paramount and we want to assure users of TELUS Health M圜are that their privacy is and has always been respected.” Babylon response “We are constantly enhancing our privacy program and we recently updated our privacy policy, internal data policies, and agreements with our physicians and we continue to work cooperatively with the OIPC. Keir Peterson, Telus’ Chief Medical Officer for Consumer Health, said in a statement to Global News. “We are confident the Telus Health M圜are virtual care service meets or exceeds all privacy requirements set out in Alberta’s legislation, including the matters raised by the recent report from Alberta’s Office of the Privacy Commissioner (OIPC),” Dr. Other features of the app, like the Symptom Checker, Healthcheck and clinical services provided by dietitians and mental health counsellors, are subject to PIPA, Alberta’s private sector privacy law. Scroll down to read the OIPC reports in full.Ĭlinical services offered by doctors through the app are subject to Alberta’s Health Information Act (HIA), the commissioner explained, which applies to certain regulated health-care professions.
Babylon health verification#
Of particular concern, the commissioner’s office noted, was that “the collection and use of individuals’ government-issued ID and selfie photos through the app for identity verification and fraud prevention by using facial recognition technology was not compliant with PIPA and HIA.” Send this page to someone via email emailĪlberta’s Privacy Commissioner investigated the Babylon by Telus Health app and found that parts of the virtual health-care app weren’t complying with the Health Information Act (HIA) and Personal Information Protection Act (PIPA).